Senior Administrative Assistant

Senior Office & OperationsAdministrator(Polish & English Speaking)

Location:Office-based - near Stockley Park, Hayes (West London)

Hours:Full-time

Company:McRam Environmental

We're looking for a reliable, highly organised Senior Office & OperationsAdministratorwho is fluent in Polish and English to support the day-to-day running of our operations office.

This is a hands-on role at the centre of the business, covering phones, scheduling, payroll support, and general administration in a fast-paced operational environment. The right person will be calm under pressure, process-driven, and dependable.

Key Responsibilities

• Managing inbound calls and office communications (English & Polish)
• Scheduling jobs and coordinating drivers, trades, and daily operations
• Supporting payroll processing and basic finance administration
• Handling confidential admin tasks and maintaining accurate records
• Acting as a senior point of contact in the office
• Supporting junior staff during busy periods
• Ensuring consistent office cover and smooth daily operations
• Escalating issues appropriately to management

Essential Requirements

• Fluent Polish and English (spoken and written)
• Proven experience in office administration or operations support
• Comfortable handling payroll and sensitive information
• Strong organisational and communication skills
• Reliable attendance and availability
• Ability to work calmly in a phone-heavy, fast-moving environment

Desirable

• Experience in logistics, construction, waste, maintenance, or similar sectors
• Familiarity with job booking systems and operational workflows

Progression Opportunity

For the right person, there is potential for long-term progression and increased responsibility, including involvement at a senior level within the business. Progression is performance- and reliability-based and developed over time.

Why Join Us

This role suits someone who values structure, responsibility, and being trusted with core operations. You'll work closely with management in a growing business where professionalism and consistency genuinely matter.