Senior Account Manager

Role: Senior Account Manager (E-commerce)

Function: Performance Creative Account Leadership Pod Management

Reports to: Account Director

Location: Remote-first (2 days per month in-office - Hambi Media HQ, Oval, London)

Compensation: £45,000 - £55,000 + Bonus + Benefits + 27 Days Holiday

Overview

Hambi Media is the UK's leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn't just look good - it drives growth.

We've delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.

About the role

We're hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You'll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.

You are not just "good with clients" - you know how to run accounts, lead people, and raise standards.

What you'll be responsible for Client & Commercial Leadership

• Own senior relationships across larger, higher-impact accounts
• Lead strategic client conversations, performance reviews and planning
• Guide clients through launches, pivots and scale moments
• Spot upsell, retention and growth opportunities

Pod & People Management

• Line-manage Managers within your pod
• Coach AMs on communication, organisation and client ownership
• Raise delivery standards across accounts and workflows
• Support hiring, onboarding and development of AMs

Delivery & Quality Control

• Oversee UGC and creative workflows across the pod
• Ensure launches are planned, resourced and executed cleanly
• Act as escalation point for delivery or client risk
• Maintain consistency across processes and client experience

What you bring

• 4+ years' experience in agency account management
• Proven experience managing or mentoring Account Managers
• Strong understanding of performance creative, UGC and launch cycles
• Confidence running senior client conversations independently
• Commercial awareness - retention, margin, and growth matter to you
• Calm authority - clients and teams trust your judgment

Who you are

• A true manager - you enjoy leading people, not just accounts
• Standards-driven - you care about quality and consistency
• Accountable - you own outcomes across your pod
• Structured and decisive - you bring order and clarity
• A role model - AMs learn by watching how you operate

Client Portfolio

• Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
• Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.