Senior Account Manager

Senior Account Manager

Department: Commercial

Employment Type: Full Time

Location: London

Reporting To: Emma Wiseman

Description

Why LBR? An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees.

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation.

We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school's costs.

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Key Responsibilities

• Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling
• Initiate, scope and manage projects to increase sales yield levels and revenue
• Line manager and support junior members of the team, coaching and mentoring them when needed and taking an active role in their personal development within LBR
• Work with Client Services team to carry out the activities through the client life cycle to increase renewal rates by volume and value
• Development and implementation of client sales plans for products and territories to meet your sales targets
• Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products
• Develop strong relationships with existing customers at conferences and product demonstrations
• Lead the creation of proposals and sales pitches for new products
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status
• Ensuring your clients have signed contract and orders are processed in accordance with GDPR regulations

Skills Knowledge and Expertise

• Act as key mentor and role model to junior team members by ensuring strong performance standards are set and met, and that all team members embody company values
• Excellent negotiation and persuasion skills
• Self motivated and driven to achieve targets
• Ability to build strong relationships with a range of stakeholders, both internal and external
• Knowledge of the legal sector or professional services is desirable
• International outlook
• Ability to communicate effectively on the phone, by email and in person to senior stakeholders

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)

After 4 months employment:

• Life assurance

After probation:

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 year service:

• Private healthcare

Additional Perks:

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

At Law Business Research, we believe in the power of growth and the importance of nurturing talent. We have learned that building the right team delivers extraordinary results.

Our fast paced journey to becoming a global technology driven information service provider has been built upon the values we hold close: rewarding excellence, providing meaningful work on our leading brands, and fostering an inclusive environment that is diverse, connected, and supportive.

By doing this, we have grown together and achieved global success. Join us and be a part of a journey where your contributions are valued, your impact is significant, and your growth is our priority.