Senior Account Handler

If you are a Senior Account Handler who enjoys the technical side of broking but has no interest in chasing new business, this will be worth your attention.

This is a role for someone who takes pride in running complex commercial programmes properly. Someone who values structure, professionalism and being part of a serious broking operation. You will not be expected to build your own book. You will not be pushed into sales. Your focus will be delivery, oversight and raising standards.

You will support a portfolio of established commercial clients alongside experienced Account Executives, the Broking Manager and Regional Director of Sales. The clients are already there. The relationships are strong. What matters is how well they are serviced.

This is a visible role within the team. You will mentor junior colleagues and have a direct impact on performance, quality and client retention. It is a platform role for someone who wants their next step to lead towards Broking Operations leadership.

The Role

• You will work closely with Account Executives who sit within the sales function, taking ownership of the technical and servicing aspects of their portfolios. Expect a varied and complex mix of commercial risks across multiple sectors.
• Your responsibilities will include:
• Managing renewals from strategy through to placement
• Preparing market presentations and negotiating terms with insurers
• Handling mid term adjustments and complex queries
• Ensuring documentation, compliance and audit standards are consistently high
• Acting as the technical referral point for junior handlers
• Supporting the Broking Manager with workflow oversight and team coordination
• Building strong, credible relationships with underwriters in the London market
• This is not a back office processing role. You will be front footed, commercially aware and confident dealing directly with clients and insurers.

What You Bring

• This will suit an experienced Commercial Account Handler who is comfortable with larger and more complex risks and who enjoys being the steady pair of hands in the room.
• You are likely to have:
• Several years' experience handling commercial insurance within a UK broker
• Strong technical knowledge across core commercial lines
• Confidence dealing with Account Executives and senior clients
• The ability to prioritise and manage competing deadlines
• A natural inclination to coach and support less experienced colleagues
• A calm, organised and detail focused approach
• You do not need to bring a client following. You do not need to generate income. You do need to care about quality.

The Environment

• This is a professional, well structured broking business with clear leadership and high standards. Performance is measured properly. Expectations are clear. Support is there.
• You will work in a collaborative team where Account Executives value their handlers and where operational leadership is visible and accessible. The culture is grown up. People are trusted to do their job.
• There is a defined pathway towards leadership within Broking Operations for the right individual. If you want to step into a Team Leader or Operations Manager role over time, this business can support that ambition.

Why Consider a Move

• If you are well looked after where you are, that is a good sign. This role is not about escaping a bad environment. It is about stepping into a bigger platform where your experience has more influence and your progression is clearer.
• If you would value:
• A pure handling role without sales pressure
• Exposure to larger, more complex commercial programmes
• The opportunity to mentor and shape a team
• A route into operational leadership
• A high performing, supportive London market environment

Then we should have a confidential conversation.

No CV needed for an initial discussion. Reach out directly and we will take it from there.