Senior Account Director, Digital Transformation & CX

manifesto is seeking an Account Director to partner with the Business Director, managing a portfolio of senior client relationships and guiding strategy across digital transformation and customer experience. This role sits in the Client Services lane, collaborating with Delivery to ensure value, growth and high-quality execution.

You will own CSAT strategy, lead strategic reviews and roadmap sessions, shape programmes and opportunities, and work with Delivery, SME and growth teams to drive