Senior Account Director

Updated: October 14, 2025
Location: London, ENG, United Kingdom
Job ID:11966

You're driven, resourceful, and above all else - remarkably smart.

We are looking for individuals with enthusiasm, a self starting attitude, passion and detail orientation. PR consultants interact with brand managers, product managers, marketing departments and specialist patient groups. Key responsibilities include writing internal publications, newsletters and handling communications. The primary purpose is an expert in client services and strategic PR. You would lead accounts, drive satisfaction, seek new business and organic growth. You oversee client service teams, support PR leadership, meet business operations and achieve strategic and financial objectives. You are a key ambassador for company values.

Client Services Management

• Oversee management and delegation of tactical & administrative processes
• Use strength of client relationships to secure agency business & ensure client satisfaction
• Be an expert in client's business
• Build relationships beyond direct clients to expand business within PR and across Syneos business units
• Maintain excellent levels of client service and instill within own account teams
• Use knowledge of the sector, competitors, industry bodies and general trends to guide client thinking
• Support team in identifying and addressing potential client issues

Product / Task Leadership & Accountability

• Day to day senior lead on multiple accounts taking the lead on strategic, creative and digital planning; oversee team on executions
• Provide strategic guidance to team to enable successful execution
• Identify & address potential issues and preempt solutions; recognise wider agency cross discipline opportunities and take larger role in new business opportunities
• Responsible for supporting the PR leadership team with elements of the day today business operations (finance, culture and client service)
• Lead financial and resource management and delivery across account teams
• Act as coach for more junior members of the team

Business Management

• Oversee client related financial & business operations for the team
• Ensure account financial targets are met and are budget compliant
• Anticipate and report on financial and resource or client issues
• Apply sound business insight and judgement in the best interests of the agency and our clients
• Play significant role in new business proposal development and presentations
• Refine expertise in identifying and enabling organic growth opportunities and expandability to mine for new business prospects
• Understand the commercial integration / lab to life offering and spot potential cross working opportunities within existing accounts
• Be the example for professionalism and resounding work ethic on the account team
• Serve as the day to day champion of the brand, internally & externally
• Create an environment that fosters idea sharing to achieve strategic goals
• Take ownership in developing mid level staff and teaching them how to be future leaders
• Manage direct reports effectively by providing constructive, timely and actionable feedback
• Degree educated, ideally within a related field
• Strong communication skills (verbal & written) as well as presentation abilities
• Ability to flex style according to the needs of clients and teams
• Strong attention to detail & organisational abilities
• Demonstrates and maintain up to date knowledge and capability in all main software packages including Microsoft Office
• Exposure to global accounts
• Ability to balance strategic thinking with plan execution
• Ability to be proactive & solutions focused
• Detailed knowledge of pharma regulations (ABPI)
• Ability to manage and motivate a team effectively as well as managing upwards

Qualifications

• Degree educated, ideally within a related field
• Strong communication skills (verbal & written)
• Presentation abilities
• Ability to flex style according to client and team needs
• Strong attention to detail & organisational abilities
• Up to date knowledge of Microsoft Office
• Exposure to global accounts
• Strategic thinking and plan execution balance
• Proactive & solutions focused approach
• Knowledge of pharma regulations (ABPI)
• Team management & motivational skills, including upwards management

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: email protected One of our staff members will work with you to provide alternate means to submit your application.