Senior 3rd-Line Service Desk Engineer (Field)

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) within the IT Service Desk Team. This full time, permanent role focuses on owning high priority escalations, leading investigations across Microsoft, networking and virtualization, and coordinating across delivery teams to deliver reliable outcomes for customers.

You will travel to customer sites as needed and communicate complex technical details clearly to non technical stakeholders, upholding an exceptional customer experience.