Senior 24/7 Incident Response Lead

A leading technology firm in Manchester seeks a Senior Incident Manager to join their 24/7 Technical Operations team. The successful candidate will lead responses to technical outages on their e-commerce platform, ensuring effective communication and coordination among teams throughout the incident lifecycle. Ideal candidates will have strong incident management experience, technical troubleshooting capabilities, and the ability to manage crises calmly. The firm emphasizes a culture of caring, learning, and work-life balance.