SENDIASS Case Officer and Child and Young Person Lead

SENDIASS Case Officer and Child and Young Person Lead

Job Reference: 1615

Location: Wiltshire

Hours of Work: 22.2 - 29.6 hours per week - part time

Salary: £25,221 FTE per annum, rising to point 19 £27,780 per annum (pro rata for part time hours)

ID: 1615 SENDIASS Case Officer and Child and Young Person Lead Service: Wiltshire SENDIASS

Salary details:

• Starting £25,221 FTE per annum, rising to point 19 £27,780 per annum
• 22 hpw = £15,132.60 - £16,668.00 per annum, pro rata
• 29.6 hpw = £20,176.80 - £22,224.00 per annum, pro rata
• Additionally, £480 home based allowance FTE per annum, pro rata

Location: Homebased within Wiltshire county area, with an expectation for frequent local travel and occasional wider national travel for events.

Hours: Between 22.2 and 29.6 hours per week, negotiable with the successful candidate.

We offer flexible working arrangements.

Contract: Temporary, fixed term for one year in the first instance, with potential to extend depending on budget review and business needs.

About Family Action and the Role's Impact

At Family Action we support people through change, challenge or crisis. We protect children, support young people and adults, and offer direct, practical help to families and communities.

We strive to empower families, promote the voices of children and young people, and influence family policy at national and local levels.

Main Responsibilities

• Provide initial enquiry and casework support for children, young people and their families/representatives via phone, email, online and face to face meetings in relation to SEND.
• Develop and maintain in depth knowledge of current legislation, statutory guidance and best working practices, including undertaking IPSEAL1 3 training.
• Work in line with Information, Advice & Support Service (IASS), providing impartial legal information, advice and support in accordance with SEND legislation, policies and SENDIASS Minimum Standards.
• Act as Child and Young Person Lead, liaising with the Project Manager to prioritise service development.
• Provide individual, impartial enquiry resolutions and casework for parents and young people through phone, text, Teams, email, home visits or SENDIASS events.
• Represent and support families in preparing for and attending meetings, face to face or online.
• Listen to concerns, help families understand local and statutory procedures, and signpost to other support sources.
• Help families fill in forms, write letters and reports, tailoring support to individual needs to ensure equal access to the service.
• Plan support to ensure the best use of time and advise on options.
• Provide confidential and impartial advice to young people on their own, promoting their voice throughout casework as Child and Young Person Lead.
• Adopt a conciliatory approach in resolving disagreements through early intervention, facilitating communication between stakeholders, via meetings, reviews, mediation and tribunals.
• Ensure compliance with Local Authority and Family Action procedures for safeguarding children and vulnerable adults.

Requirements

• Recognised professional qualification in education, health, social work or equivalent (or equivalent experience).
• Evidence of commitment to continuing learning and professional development.
• At least two years' experience in a role working directly with children and young people with SEND, particularly supporting the age group.
• Ability to empathise with and assist families of children/young people with additional needs or in crisis.
• Highly developed interpersonal and active listening skills.
• First rate verbal and written communication skills to empower service users to self advocate.
• Understanding of local and statutory procedures and interventions.
• Satisfactory Disclosure and Barring Service - Child and Adult Workforce with Children's Barred List check.

Benefits

• Annual paid leave entitlement starting at 25 working days, increasing to 30, plus Bank Holidays.
• Up to 6% matched pension contributions.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jab vouchers.
• Cycle to work scheme.
• Professional development with ongoing quality training and career development opportunities.

To Apply

• Click the 'Apply' link below and fill out our digital application form.
• Closing Date: Sunday 23rd November at 23:59.
• We reserve the right to close early if sufficient suitable applications are received.
• Interview date TBC.
• For any queries, or to discuss flexible working, email: .

Equality, Diversity & Inclusion

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community, including ethnically diverse, LGBTQIA+, and disabled candidates. We welcome reasonable adjustments during the recruitment process and on the job where required. Disabled candidates may apply under the Disability Confident Scheme. We will reimburse travel costs for interviewees invited to attend in person.

Next Steps

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can do organisation that operates with mutual respect.