SEMH Assistant Administrator

Band 3 Administration Assistant - Social Emotional Mental Health Team (SEMH)

SEMH is the front door to all services offered by Islington CAMHS and our partner agencies. We screen all referrals to make sure we find each young person the right service first-time.

SEMH offers social, emotional and mental health services to children, young people and their families, up to their 18th birthday (or 25th birthday for young people with special educational needs), who are registered with an Islington GP.

We are a dynamic team that enjoy working together to establish a highly responsive and effective service.

An opportunity exists for an enthusiastic and motivated administration Assistant. You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.

You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.

For further information please contact Chantelle McLeod,

Main duties of the job

Key duties will include various administrative tasks such as answering phone calls, sending letters, uploading documents and assisting the broader administration team. Book clinics and appointments and manage cancellations or amendments in a timely manner.

Using the LBI Network account to register referrals onto EHM; this may include registering new client records and updating records, uploading documents and adding general notes when required. Training will be provided.

Using the Whittington Trust account to upload referrals and documents to Rio, register referrals when required. To ensure that an accurate and up-to-date patient record is maintained by updating Rio as necessary. Training will be provided.

To record all appropriate referrals onto the Master SEMH Spreadsheet and ensure that the data is accurate and updated in a timely manner.

To provide secretarial and administrative support to the Social Emotional Mental Health Team clinicians, (CAMHS and Barnardo's clinicians), including sending text messages and letters.

To liaise on behalf of the teams with other departments within LBI and Whittington Trust (Human Resources, IT, Estates, Supplies etc) as appropriate, and where necessary deliver or pick up materials from off-site;

To carry out any other duties commensurate with the grade as directed by the line manager

Prioritise and manage own workload on a day-to-day basis.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job responsibilities

The primary objective of this role is to deliver efficient, effective, and high-quality clerical support to the Social Emotional Mental Health (SEMH) team. The post holder will also be responsible for a variety of data entry functions that are essential to the service's operations.

In addition to these responsibilities, the role includes providing general office support to service staff, which encompasses tasks such as answering phone calls from service users and professionals, photocopying, uploading documents, and preparing outgoing correspondence.

Person Specification Education

• GCSE Maths or equivalent

Knowledge & Experience

• Knowledge of filing / office systems
• Evidence of clerical experience
• Previous knowledge of NHS / how NHS operates

Personal Qualities

• Organised and methodical in their approach to their work
• Good telephone manner
• Ability to build up good working relationships with staff at all levels
• Excellent team working skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,546 to £32,207 a yearPer annum including HCAS