Selling Partner Associate (with English and Turkish), SP-Support

Overview

Selling Partner Associate (with English and Turkish), SP-Support. Job ID: Amazon Ireland Support Services Limited. SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 6 AM to 9 PM depending on role. WORK LOCATION: Remote role. Permanently working from home from any province in Ireland. START DATE: February 2026.

In Selling Partner Support, we help third party Sellers & Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer questions and resolve issues regarding Amazon's technology platforms, business policies, and operational processes. Associates serve as the first contact point between Sellers/Vendors and Amazon, and respond with complete, accurate and customer-friendly responses. We are 'Customer Obsessed' and strive for the perfect customer interaction every time. Associates must regularly multi-task utilizing a wide variety of software tools to navigate Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering excellent customer service, a strong record of customer focus, and a keen interest in process improvement.

You will join one of our remote teams, and still be part of the Amazon culture by collaborating with team members remotely via video and engaging in a range of remote engagement activities. The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration.

Responsibilities

• Support Amazon's Selling Partner(s) to solve incoming issues via three channels of communication (Phone, Email & Chat).
• Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.
• Identify customers' needs, clarify information, research issues and provide solutions.
• Exemplify Amazon's Leadership Principle for Customer Obsession by displaying genuine empathy and delivering an exceptional customer care experience with every contact.
• Build sustainable relationships and engage customers by going the extra mile.
• Oversee and achieve various productivity and quality targets and metrics.
• Collaborate with internal stakeholders and teams.
• Document all Selling Partner interactions and information according to standard operating procedures.
• Troubleshoot and provide product guidance and support to Amazon's Sellers and Vendors.
• Attend regular training sessions, learn product details and key selling points of products and technologies.
• Perform other duties and special projects as directed by management in keeping with skills and experience.

Team and Benefits

• Join our Amazon Family in Ireland.
• New hires become part of a diverse, multicultural and global team with opportunities to engage in Amazon community & affinity groups.
• Amazon offers career growth and leadership development from within.
• Private Healthcare Plan.
• Pre-employment requirement: high-speed internet with up to 5 Mbps download and 1 Mbps upload, and a suitable home office workspace in compliance with Amazon's remote contact center policy.

Basic Qualifications

• Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.
• Previous experience in a customer service environment.
• Technical skills: intermediate competency with Windows, Microsoft Word, Outlook and Excel; able to use online communication and collaboration tools with ease.

Preferred Qualifications

• Excellent verbal and written communication skills, able to guide customers through steps to resolve issues via phone and email.
• Excellent listening skills; able to demonstrate empathy and willingness to help.
• Prior contact center experience preferred.
• Comfortable working in a fast-paced, high-volume environment with adaptability to change.
• Ability to work in a metric-driven environment with high productivity and quality standards.
• Maintain strong customer focus and foster a positive, cooperative team environment.
• Multitasking: handle phone, chats and emails concurrently.
• Provide clear and professional verbal and written communications; comfortable delivering live telephone support in English and other languages defined for the role.
• Ability to troubleshoot, research and translate technical and procedural instructions for customers.
• Enthusiastic, self-motivated and willing to learn new skills.
• Demonstrate urgency and adaptability to changing business needs and drive process improvements.

Amazon is an equal opportunities employer. We value diversity in our workforce and make recruitment decisions based on experience and skills. Privacy notice: Privacy Notice .

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application or hiring process, please visit the accommodations page for more information.