Security Support Officer

Job Title: Security Support Officer

Location: Atherstone, Nuneaton, Hinckley, Tamworth & Ashby-de-la-Zouch (Multi-site role)

Pay Rate: £12.71

Job Type: Full-time Permanent Flexible shifts (days, nights, weekends)

Join Mitie Security - Build a Career That Moves With You

Are you a professional and flexible Security Officer looking for a varied and rewarding role? Mitie Security is recruiting a Security Support Officer to provide cover across multiple client sites in the Midlands.

This role is perfect for someone who enjoys variety, thrives in different environments, and takes pride in delivering high standards of safety, security, and customer service.

What You'll Be Doing

• Providing security cover across a variety of sites including retail, corporate, and industrial locations
• Conducting regular internal and external patrols to ensure site safety
• Monitoring CCTV systems in line with legal and company procedures
• Managing access control, including issuing passes and verifying identification
• Greeting visitors, contractors, and staff in a professional manner
• Responding to alarms, incidents, and emergencies quickly and effectively
• Writing clear and accurate incident and shift reports
• Escalating issues to supervisors, clients, or emergency services when required
• Ensuring all security procedures and assignment instructions are followed
• Locking and unlocking buildings and securing premises
• Performing key holding and alarm response duties (where required)
• Supporting health & safety compliance and reporting hazards
• Carrying out bag searches and vehicle checks (where applicable)
• Assisting with crowd management and conflict resolution
• Acting as a visible deterrent to theft, anti-social behaviour, and security breaches
• Supporting front-of-house and reception duties when needed
• Adapting quickly to new sites, teams, and client requirements
• Maintaining high standards of professionalism, appearance, and conduct
• Using IT systems for reporting, logging, and communication
• Working both independently and as part of a wider security team
• Providing exceptional customer service at all times
• Representing Mitie and our clients in a positive and professional manner

What We're Looking For

• A valid SIA Licence (Security Guarding or Door Supervisor) - essential
• A flexible and reliable approach to work
• Full UK driving licence and access to a vehicle - strongly preferred
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle challenging situations
• Good observational and problem-solving skills
• A professional, confident, and customer-focused attitude
• Willingness to travel between sites as required
• Basic IT skills (incident reporting, emails, systems use)
• Previous security experience - desirable but not essential

Why Join Mitie?

• Competitive pay with regular overtime available
• Flexible shift patterns to suit your lifestyle
• Opportunity to work across a variety of sites and industries
• Ongoing training and upskilling opportunities
• Clear career progression within Mitie Security
• Supportive and inclusive team environment
• Access to employee benefits and wellbeing support
• Uniform and full training provided

Ideal Candidate Profile

• Adaptable and enjoys working in different locations
• Reliable with excellent timekeeping
• Professional and well-presented at all times
• Confident dealing with members of the public
• Proactive with a strong sense of responsibility
• Committed to delivering high standards of service

Application Questions

• Do you hold a valid SIA licence? Please specify type.
• Do you have a full UK driving licence and access to your own vehicle?
• Are you able to travel between Atherstone, Nuneaton, Hinckley, Tamworth, and Ashby?
• What relevant security experience do you have?
• Are you available for flexible shifts including nights and weekends?
• Describe how you would handle a conflict situation.
• Are you comfortable working alone and across different sites?
• Do you have experience using CCTV or access control systems?
• What is your current notice period?
• Why do you want to work for Mitie Security?

Apply Today

If you're ready for a dynamic role with variety and opportunity, apply now with your CV and SIA licence details.

Mitie is an equal opportunities employer and welcomes applications from all backgrounds.