Security Receptionist

Job Overview

Mitie has a great opportunity for a professional and reliable Security Receptionist to join the Total Security Management Team, based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.

The successful candidate will be the first point of contact for visitors, staff, and contractors, ensuring a welcoming and professional reception experience at all times.

Experience using Genetec is considered an advantage.

Main Duties

• To work as part of a team to deliver a first-class service within the facility.
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
• To ensure all customer requests are dealt with efficiently and effectively.
• Provide labour support to ad-hoc out of hours events.
• Internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• To support the review of procedures and processes.
• Support with personal emergency evacuation plans (PEEPS) for less abled guests.

What we are looking for

• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
• Computer literate (Word, Excel, Outlook E-mail).
• Able to move heavy / bulky items.
• Clear understanding of Health & Safety practices.
• Customer focused with the ability to build positive relationships.
• Enthusiastic and conscientious approach to all Site Support related tasks.
• Clear, strong and confident communication skills.
• Hold a current Door Supervisor SIA licence.