Security Duty Officer

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

Duties and Responsibilities

• Maintain a visible, professional, and reassuring presence in guest facing areas, delivering a warm and personalised welcome and departure experience.
• Assist guests and visitors at all times, balancing attentive service with a strong security focus.
• Carry out patrols of guest floors, public areas, back of house areas, and the hotel perimeter to identify and address potential risks.
• Monitor public spaces, access points, and hotel surroundings to maintain a safe, secure, and welcoming environment.
• Control access to the hotel guest and staff entrances, ensuring only authorised individuals enter the premises.
• Respond calmly and professionally to incidents, accidents, emergencies, or criminal activity, following appropriate procedures.
• Complete accurate incident reports, written statements, and records with discretion and accountability.
• Promote and uphold safety regulations, including fire safety, smoking restrictions, and accident prevention.

Shift Pattern

This role operates mainly on a rotating 4 on, 4 off schedule, covering both day and night shifts.

About You

You will have previous experience in a security role, ideally within a hotel or luxury hospitality environment. You will be professional, guest focused, with a strong understanding of safety, security, and luxury service standards. You will be visible and approachable in guest areas, creating a reassuring presence while delivering warm, personalised service. The candidate should be calm under pressure, observant, and proactive in identifying and responding to potential risks. A valid SIA licence and First Aid certification are highly advantageous.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you and your family and friends from the day you start
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide