Security Control Room Operator

About the role

The University of Leicester is seeking a dedicated Control Room Operator to join our Campus Services team within the Division of Estates and Campus Services. This is a vital position in our award-winning security team, delivering a customer-focused service to ensure a safe and secure environment for students, staff, and visitors. You will operate advanced security systems including CCTV, access control, and radio communications, coordinating responses to incidents and supporting on-the-ground teams across the campus.

This full-time, permanent role operates on a 24/7 rotating shift pattern and involves both control room and patrol duties. You will log incidents, deploy resources, and maintain security operations at the heart of a dynamic and inclusive university community. In return, we offer benefits including generous holiday entitlement, enhanced pay on university closure days, pension contributions, and access to professional development opportunities.

About you

We are looking for someone with a positive attitude and a strong commitment to customer service. You must have a full manual UK driving licence and either hold or be willing to obtain an SIA CCTV Operator Licence. Experience in handling security equipment and a professional manner in dealing with enquiries are essential, as is the ability to assess situations calmly and communicate effectively with a wide range of people.

You will be confident working independently and as part of a team, with the flexibility to manage varied tasks across shifts. If you enjoy working in a role where no two days are the same and want to make a real contribution to the safety and wellbeing of a vibrant university community, then we would love to hear from you. Join us at Leicester, where we pride ourselves on being a welcoming, supportive, and forward-thinking institution.

Responsibilities

• Operate CCTV, access control, and radio communications systems in a control room environment
• Log incidents, coordinate responses, and deploy resources to incidents and calls for service
• Conduct patrol duties as required and support on-the-ground security operations
• Communicate effectively with students, staff, visitors, and external partners
• Maintain accurate incident records and contribute to a safe campus environment

Qualifications

• Full manual UK driving licence
• Hold or be willing to obtain an SIA CCTV Operator Licence
• Experience with security equipment and professional handling of enquiries
• Ability to assess situations calmly and work independently or as part of a team

Benefits and additional information

We offer a competitive salary package, pension contributions, generous annual leave, and opportunities for professional development. For informal enquiries, please contact Carla Ismay-Lea, Security Operations Manager, at .

The University of Leicester has been changing the world, and changing people's lives, for 100 years. When you join us, you'll become part of a community of citizens of change, which includes staff, current students and graduates around the world. We are committed to equity, diversity and inclusion in everything we do and support staff, students and the local community through our values of Inspiring, Impactful and Inclusive.

We're committed to the wellbeing of all our staff and to the sustainability of our environment on campus and beyond.