Secondary Care - Patient Health Care Advisor / PH

Overview

Secondary Care - Patient Health Care Advisor / PH. Location: Manchester, M3 5NA. Full-time role, 37.5 hours per week. Shift patterns between 8am and 6pm, Monday to Friday, with some weekend work on a rota basis. Two-week training and induction will be provided. Availability to work 9am - 5.30pm during the induction period is required.

Induction Intake - April 2026

Role details

Hours - 37.5 hours per week

Salary - £23,809 - £24,784.50 (full-time)

Location - Manchester, M3 5NA

Main duties of the job

Be the first point of contact for patients, handling inbound and outbound calls with high-quality, professional, and efficient customer service. Work with autonomy and maintain a high degree of confidentiality, sensitivity, discretion, empathy and tact. Register patients accurately and assist with appointment enquiries, referring GPs as needed, and confirming appointment dates and times by phone; send appointment letters promptly.

Remind patients of appointment times, track cancellations, and offer vacant slots from the waiting list to ensure delivery of the best care and full NHS services.

Role Requirements

• Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
• Provide excellent quality of patient care at all times
• Accurately type clinic letters using a transcription/clinical system and send to GPs and relevant departments
• Deal with high levels of patient referrals
• Able to work to targets
• Experience of administrative work
• Clear thinking and an analytical approach
• Team player with the ability to promote a good team spirit
• Sensitive and assertive as appropriate
• Experience in a customer service position
• Motivated and able to work independently

About us

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we lead on digital health and genomics projects, including the Evergreen Life app.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

Core values

• Caring - Respect and compassion in everything we do
• Inclusive - Empowering diverse voices and teamwork
• Evolving - Driving continuous improvement and innovation
• Ambitious - Striving for high standards and real impact

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be happy to help.

Benefits

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today

Join a patient-focused, innovative team and make a real difference in care.

Person Specification Qualifications

• Essential information not provided in the source

Experience

• Essential information not provided in the source

Disclosure and Safety

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be submitted to the Disclosure and Barring Service (DBS) for a check on any previous criminal convictions.

Employer details

Employer name - Omnes Healthcare Limited

Address - Manchester, M3 5NA

Employer's website -