Second Line Support Engineer

Depending on your experience and qualifications.

We offer a hybrid work model you'll be based in our office 3 days a week.

8:30 - 5:30 Mon - Fri

We may ask you to be flexible on this, but we do pay overtime.

Working at Select Technology isn't just another 9-5 job. We're not your usual corporate IT company - we're a friendly bunch of team players that like to get the job done to a great standard and have some fun along the way. And pizza, lots of pizza.

We are super busy at the moment, taking on lots of new customers and growing the business even more over the next few years. That means we're looking for some more superstars to come and work on our Service Desk and support our lovely customers.

That's where you come in

What you'll be doing

Do you love technology? Do you like people and helping them out? Have you got an eye for technical detail?

Imagine working in a like-minded, customer-focused team where you can thrive and cultivate your career, being rewarded for your hard work and celebrating your achievements as a team.

You'll be responsible for:

• Provide Remote/Onsite 2nd Line support to our clients relating to our core technologies
• Providing an escalation point for 1st line Service Desk Engineers
• Installation work of core technologies
• Delivering against our KPIs such as customer satisfaction
• Working in order of SLA and priority of tickets
• System documentation
• Work in accordance with company values, policies and procedures
• Contribute to our Out of Hours Service as part of a scheduled rota.

What will you bring to the table?

• Ideally you will be from a Managed Service background
• Positive and passionate about technology
• Good problem-solving skills
• 2nd Line level Experience with most of our core technologies : Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server (2012/2019), Hyper V, VMware, Azure, Switches, Routers, Firewalls (Watchguard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

The nitty gritty details

• The salary range for our 2 nd line Support Engineers is £30 - £35k depending on your experience and qualifications.
• This is a hybrid role with 3 office days per week in Paddock Wood, Kent.
• Our working hours are 8:30 - 5:30 Monday to Friday, but sometimes we might ask you to be a bit flexible on this for certain projects (don't worry - we pay overtime!)

What's in it for you?

We are passionate about cultivating a fun and rewarding environment where our team are looked after while providing a framework and incentives to enable everyone to fulfil their potential.

People first mentality

Our customers come first and so do our team. We pay fairly and more often than not you'll get an annual pay increase. At the start of the Cost of Living crisis we gave a 6% salary increase and we're paying out a Christmas bonus this year too.

Flexible and fun work environment

We work hard, but we also have a lot of fun along the way. We're supportive and understand that life happens. If you need to clock off early for something personal, or work from home an extra day every now and again we're happy to oblige. We even offer 2 days paid leave if you need time off to look after a poorly child or relative.

The best of the best

We want our team to be the best and provide the greatest customer experience possible. That means we champion people to progress, and we'll pay for your training to get you to the next level and pay you the market rate for your new skills.

Just check out our video for what life is like at Select

Wait, there's more?!

• Well, actually, it's 26 as you get a bonus day for your birthday too!
• Every year we try to pay out a bonus to recognise everyone's efforts
• Every 3 months we all get together to do something fun, and it's all on Select!
• 2 weeks of dedicated training days
• Like to cycle? We offer a Ride2Work Scheme
• It wouldn't be an IT company without a games room! Pool, darts, arcade machine - lunch breaks never looked so fun!
• Help yourself to free fruit and soft drinks
• Posh coffee and hot chocolate at the click of a button - your caffeine cravings will be satisfied!
• If you introduce new clients or staff you'll get bonus
• You'll get Perkbox discounts on things like cinema tickets, restaurants and the gym.

A smooth and seamless onboarding experience

Book a call today to discuss
how we can work together.