Scheme Officer

Location:Lanes Court, Tewkesbury (GL20 5JH)
Contract Type:Permanent, Full-Time, 37.5hours per week (Monday-Friday)
Salary:£27,000 per annum
Closing Date:Thursday 26 February 2026 (please apply early - we may close applications sooner if interest is high)

Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we're looking for.

At Bromford, we're looking for a compassionate, flexible, and proactive Independent Living Scheme Officerto join our team on a permanent, full-time basis. You'll besupporting our schemes across Tewkesbury and the surrounding areas.

What you'll be doing:

Providing housing-related support to vulnerable and older residents across our independent living schemes

Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes

Carrying out health and safety checks, managing communal repairs, and completing annual reviews

Acting as a visible, consistent presence on-site - offering reassurance and connection to residents

Promoting wellbeing and independence by being that vital, friendly point of contact

What we're looking for:

Someone empathetic, patient, and genuinely interested in the lives and needs of older people

A confident communicator who's not afraid of difficult conversations

Self-motivated and flexible - able to manage your own workload effectively

Strong at influencing and building relationships, even in challenging situations

Experience working in a customer-focused role, ideally with older people

A good understanding of policies, procedures, and professional standards

What you'll need:

A full UK driving licence and access to your own vehicle

Willingness to travel between schemes in the Tewkesbury area

An enhanced DBS check (we'll guide you through the process)

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Make a real difference, one visit at a time. Join Bromford as anIndependent Living Scheme Officerand help support our communities to thrive.

Closing Date:Thursday 26 February 2026 (please apply early - we may close applications sooner if interest is high).

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

About us

We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we're only just getting started.

Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We're a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.