Scheme Manager

Overview

Beverley Griffiths (or Bea for short!) is our Scheme Manager at Castle Court in Thrapston. She chats to us about her role at the over 55's scheme.

Responsibilities

• Daily checks: walking around the building to check fire doors and other internal checks; health and safety is paramount, so this is taken into account before checking emails.
• Customer and resident engagement: on arrival, a small gathering of residents usually waits to say hello or raise concerns, and time is arranged to see them later that day; hosting regular social meetups and ensuring the scheme accommodates residents' routines (coffee mornings, brunch club, art and culture club, etc.).
• Administration and operations: log in to the work system; deal with contractors and ensure they have access ahead of visits, which can be outside office hours; manage the scheme's expenses with a flush fund from brunch club; check kitchen fridge and purchase communal milk and food items; handle income from donation-based social events and allocate funds for community needs.
• Resident support and communication: visit residents who have made enquiries; be a proactive point of contact and balance the schedule to prioritise residents' needs.
• Office duties and escalation: return to the office to process emails and coordinate with the team.
• General role context: provide safeguarding experience and manage time effectively; previously taught, with transferable skills relevant to Castle Court.

Qualifications and Skills

• Experience with safeguarding and working with mixed-need groups.
• Strong time management and scheduling abilities.
• Proven ability to coordinate contractors and ensure access for visits.

3pm - 1.45pm occurrences are described as part of a typical day, illustrating a balance between office work, resident engagement, and on-site duties.