Scheme Manager - Residential

Job Description - Scheme Manager - Residential (26644)

Job Description

Description

Earn £26,300 per year (pro rata), £13.45 per hour and great benefits including Health Cash Plan - this role is live in and includes a property onsite on a rent free basis.

We can't offer a CoS for this role.

What you'll do

• Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Provide visibility on the scheme, engaging with customers, responding to calls and ensuring a warm, safe and welcoming environment.
• Ensure communal areas are clean, safe and welcoming, and support residents in socialising in communal spaces.
• Work with partner contractors for any repairs and maintenance in communal living areas, and support sourcing suitable local suppliers where needed.
• Signpost customers to relevant services to support their welfare and improve their lives.
• Support the sales team when a new property becomes available, interview new potential customers and provide a warm welcome as they move in.

You have

• A passion for providing excellent customer service and the ability to build relationships with customers from diverse backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• The ability to work collaboratively with different partners.
• Strong administrative skills - can manage accounts, budgets, and invoicing for repairs to our buildings, communal areas and gardens.
• A self starter attitude, organized, initiative driven and able to make independent decisions.
• Flexibility to adapt your working hours; let us know your availability when you interview.
• Capacity to work primarily alone, while meeting occasional evening requirements to support residents.
• Proficiency in using technology to update records, complete online learning and collaborate with colleagues.
• Will obtain an Enhanced DBS check, which we will pay for.

What's in it for you

• 34 days of leave, pro rated (including bank holidays and a "me day").
• Paid time off for volunteering.
• Matching pension contributions (up to 7 %, with life assurance of 3 basic salary).
• Health cash plan savings of up to £1,140 yearly, covering dental, optical and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.