Scheduler (Housing Repairs & Maintenance)

Join our Property Care team as a Scheduler, based in Leicester.

You will play a vital role in ensuring our customers receive a smooth, reliable, and high quality repair service. Your responsibilities include real time scheduling, matching multi skill trades operatives to jobs, keeping appointments, and ensuring repairs are completed correctly on the first visit.

What You'll Be Doing

• Champion a customer first approach in all scheduling and communications.
• Manage real time scheduling and resolve in day issues to prevent service disruption.
• Coordinate emergency and out of hours jobs with on call multi skill trade operatives or subcontractors.
• Serve as the central point of contact to customers, operatives, and the call centre to maintain workflow and customer satisfaction, providing updates as needed.
• Schedule, support, coordinate, and provide administrative support to our mobile workforce.
• Support continuous improvement and identify opportunities to enhance service delivery.

What We're Looking For

• Experience using scheduling or workforce management systems (e.g., DRS, Open Housing) and planning a field based multi skill trades workforce, preferably within a housing repairs environment or within facilities/construction.
• A strong customer focused mindset with the ability to resolve queries and complaints professionally.
• Excellent communication and organisational skills.
• Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
• Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
• GCSEs in English and Maths (or equivalent).

As our teams are patch based you also need to be based in or close to Leicester, Central Leicestershire and Northwest Leicestershire, as your local knowledge will help you succeed in this role.

This role will ultimately be office based; however, the team is currently working remotely while arrangements are made for a new office location. There will be occasional travel to attend offices as required. Locations include Birmingham Business Park and Market Harborough. Interviews for this role will be in person and candidates will be invited to attend.