Scheduler (Housing Repairs & Maintenance)

Are you Repairs & Maintenance Scheduler looking for your next step in your career? Are you a natural problem solver with a passion for delivering exceptional customer service? Do you thrive in fast paced environments where every day brings new challenges? If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Leicester.

As the central coordinator of our in day operations, you will play a vital role in ensuring our customers receive a smooth, reliable, and high quality repair service. You will be responsible for real time scheduling, matching the right multi skill trades operative to each job, and ensuring appointments are kept and repairs are completed right the first time.

What You'll Be Doing:

• Champion a customer first approach in all scheduling and communications.
• Manage real time scheduling and resolve in day issues to prevent service disruption.
• Coordinate emergency and out of hours jobs with on call multi skill trade operatives or subcontractors.
• Serve as the central point of contact to customers, operatives, and the call centre to maintain workflow and customer satisfaction, providing updates as needed.
• Schedule, support, coordinate and provide administrative support to our mobile workforce.
• Support continuous improvement and identify opportunities to enhance service delivery.

What We're Looking For:

• Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi skill trades workforce, preferably within a housing repairs environment or within facilities/construction.
• A strong customer focused mindset with the ability to resolve queries and complaints professionally.
• Excellent communication and organisational skills.
• Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
• Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
• GCSEs in English and Maths (or equivalent).

As our teams are patch based you also need to be based in or close to Leicester, Central Leicestershire and Northwest Leicestershire, as your local knowledge will help you succeed in this role.

This role will ultimately be office based; however, the team is currently working remotely while arrangements are made for a new office location. There will be occasional travel to attend offices as required. Locations include Birmingham Business Park and Market Harborough. Interviews for this role will be in person and candidates will be invited to attend.

Be Part of Something Bigger

Part of Platform Housing Group, Platform Property Care is a well established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

This is a fantastic opportunity to make a real impact in a role that is central to our commitment to "Keeping the Promise" to our customers.