Scheduler - Homecare

The role

Care Connect Group are currently recruiting a Scheduler to join our team. This is a full-time permanent position based in Little Island, Cork.

Duties of the role:

• Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
• Upload carer rosters and client templates- week 1 / week 2
• Have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
• Complete Timesheets daily and handling administrative duties
• Analyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
• Work closely with the Operations Team in your area
• Demonstrate a high level of customer service while answering calls from the HSE Home Support Office, clients and carers
• Building the most effective external customer and stakeholder relationships in the HSE South West region to maximise the business
• Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis and ensure staff capacity levels are met
• Prepare weekly reports for management to outline efficiency and quality
• Prepare daily (referrals), monthly, quarterly and annual reports
• Demonstrate efficiency and quality of runs and staff capacity
• Complete on call log each day of concerns or issues and pass onto relevant on call personnel
• Prepare contingency plans, effective management of risk (adverse weather etc)
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
• The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have:

• Possess a QQI Level 5 award in healthcare or other relevant area with at least 2 years' experience in a care environment
• Effective leadership and management in growing business your business
• Efficient use of IT systems(OneTouch CRM system beneficial)
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• Successful business development.
• A sense of commercial acumen and ambition.
• Strong organisational and communication skills with an excellent standard of English

What we offer:

• Competitive annual salary
• Private healthcare contribution
• Modern Cork office, casual dress code, and supportive work culture
• Regular team events, social activities and recognition of success
• Up to 25 days holidays plus bank holidays
• Wedding leave
• Volunteer leave
• Opportunities for continual healthcare training
• A career pathway for progression within the company

Interested candidates should submit an updated CV.

Please click the link below to apply, call Emma on or alternatively send an up-to-date CV to