Schedule & Delivery Technician

Department: Customer Planning & Scheduling

Schedule & Delivery Technician

ABOUT THE ROLE

Our Workforce Planning & Optimisation team here at Severn Trent is a critical part of our Field and Contact Centre Operations and we're seeking a highly organised and proactive Schedule & Delivery Technician to join the team! This role is at the heart of ensuring that essential waste management services run smoothly and efficiently.

You'll be responsible for coordinating schedules and redistributing work in-day as priorities change, supporting our operational teams and jeopardy managing the workflow to optimise productivity. Plus, you'll make sure that we're meeting customer expectations and targets by managing workstacks against Key Performance Indicators.

As a Schedule & Delivery Technician you'll liaise with both internal and external stakeholders from field team managers, operatives and customer resolution managers to our brilliant customers themselves.

In this role, you'll be based at our Raynesway site where you'll work 37 hours per week on a rolling rota that covers shift between 7am and 10pm Monday - Sunday. Specific shift hours are: 7:00am- 15:30pm or 14:00pm - 22:00pm.

WHAT WE'RE LOOKING FOR

Proactivity and Organisation: Essential for achieving customer and company outcomes efficiently and accurately.

Continuous Improvement: Using problem-solving techniques to identify and implement best practices.

Strong Administration Skills: Necessary for using planning tools to prioritize and schedule work.

Communication Skills: Crucial for liaising with stakeholders and managing customer expectations.

Ability to Work Under Pressure: Flexibility to switch between high-priority tasks and support the team.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE'LL REWARD AND CARE FOR YOU

• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year