Scaled Customer Success Manager, EMEA (£100k-£115k OTE + Equity) at Airtable

Job Title

Scaled Customer Success Manager, EMEA

Salary

£100k-£115k OTE + Equity

Company Description

Airtable - Leading no-code enterprise app platform

Job Description

Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.

Location

London, UK

Why this role is remarkable

• Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents.
• Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility.
• Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.

What you will do

• Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.
• Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.
• Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.

The ideal candidate

• Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.
• Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients.
• Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.