Scaled Customer Success Lead for Global Research Partners

A leading academic marketplace in the UK seeks a Scaled Customer Success Manager to empower over 35,000 researchers in launching successful studies and achieving their research goals. The ideal candidate will manage customer relationships through smart automation and strategic outreach, engage users during critical lifecycle stages, and help elevate the overall user experience. Strong experience in Customer Success, analytical skills, and empathy for the academic community are essential. Join us to make high-quality human data more accessible than ever.