SC-Cleared User Researcher for Impactful Digital Services

TXP is seeking an experienced User Researcher to support digital services within a complex Home Office environment. You will conduct research to understand user needs and shape service design, working across notebooks, appointment booking, and order restoration areas.

The role requires conducting usability tests, interviews and workshops within multidisciplinary teams, turning findings into actionable insights, with active SC clearance and on-site presence in Telfordpart-time pattern.