SAP Callidus/Commission Support Lead

Essential skills/knowledge/experience:

• Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions).
• Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management.
• Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning.
• Integration knowledge with CRM/ERP and ETL/iPaaS (eg, Salesforce/CRM,SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs.
• Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing.
• Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks.
• Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation.

Desirable skills:

• Exposure to SAP Territories & Quotas (T&Q/TQM), SAP CPQ, or related SPM components.
• Experience across multiple pods/environments, refreshes, and performance optimization.
• Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing.
• Scripting/automation for operational efficiency (eg, file checks, reconciliations, alerting).
• Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials.
• Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation processing.