SAP AMS Customer Success Manager - Permanent

- SAP AMS Customer Success Manager - Permanent divider# SAP AMS Customer Success Manager - PermanentSAP, lot of experience, consultantUnited KingdomAs our SAP AMS Customer Success Manager, your role will be a mix of leadership for existing service management functions and collaboration with the operations and sales organisations. You will support strategic presales bids and create additional sales opportunities in existing accounts and work with the Operations Manager to ensure a consistent high quality service. All Service Delivery Managers will report into this position, which will report to the Services Director. You will be responsible for ensuring the health and growth of SAP AMS accounts and help mitigate any customer escalations. Apply for SAP AMS Customer Success Manager - Permanent! Thank you for your application. We will get back in touch with you soon! Have a great day! Key responsibilities of the role:• Developing relationships with key stakeholders of strategic accounts, and mentoring the Service Management team to develop strong relationships with customer service owners. • Identifying and mitigating potential risks to customer success early. • Ensure customer satisfaction by addressing issues through to quick resolution. • Ensure customer retention, renewal and identifying opportunities for upsell and cross-sell. • Ensure customers receive maximum value from the service and therefore maximum satisfaction. • Work with the Delaware Delivery Organisation (sales, implementation, technical) to provide seamless transition from project to support. • Work with the Delaware Service Operations organisation to ensure service quality and address areas of service improvement. • Work with the AMS Sales organisation to support customer proposals for strategic clients.Come have a chat with us and tell us all about your skills, talents and previous experience.Are you keen to help us grow our Managed Service team Click the Apply now button below and hopefully we'll get to meet each other soon! Matches: SAP, consultant, lot of experience How we at Delaware - International Women's Day 2022In honor of International Women's Day (8 March 2022), we asked from all over the world if or how they experience gender inequality and what they do in order to - which is this year's theme. Female and male colleagues pitch in and tell us exactly how they plan to tackle stereotypes, combat discrimination and put an end to gender inequality. Applying during the COVID19 pandemic: 3 tips