Salon Coordinator, Hair & Beauty Salon, Croydon

Salon Coordinator

Salary: £1,300 - £1,700 per month

Job Type: Full Time or Part Time Permanent

Location: 55 Frith Road, Croydon CR0 1TB, Croydon

Role Overview

Josh Hair and Beauty Salon is looking for a friendly, organised and customer focused Salon Coordinator / Receptionist to join our team. This role is perfect for someone who thrives in a client facing, fast paced salon environment and enjoys keeping daily operations running smoothly behind the scenes. You will be the first point of contact for our clients and play a key role in delivering an exceptional salon experience from arrival to checkout.

Key Responsibilities Client Experience & Front of House

• Greet clients warmly and professionally on arrival
• Check clients in and out using Salon IQ, ensuring records are accurate
• Offer refreshments and maintain a welcoming salon atmosphere
• Keep the reception and waiting area tidy, calm and fully stocked
• Send appointment reminders, follow ups and relevant client communications

Appointments & Scheduling

• Book, reschedule and cancel appointments using Salon IQ
• Answer phone calls, WhatsApp and Instagram enquiries promptly and professionally
• Maintain accurate client records, preferences and service history
• Manage walk in enquiries and resolve scheduling conflicts
• Support stylists by keeping them informed and on time throughout the day

Administration & Salon Coordination

• Monitor salon email inbox and assist with daily admin tasks
• Help with stock checks and product reordering (colour, treatments and retail)
• Maintain inventory records and notify management when stock is low
• Assist with preparing client packages and service bundles
• Support paperwork and forms for new and existing clients and staff

Essential Skills & Experience

• Previous experience in a salon, reception, hospitality or admin role
• Excellent verbal and written communication skills
• Highly organised with strong attention to detail
• Confident using technology and booking systems (training provided)
• Ability to multitask and stay calm in a busy environment
• Friendly, professional and naturally hospitable personality

Desirable (Not Essential)

• Experience using Salon IQ or other salon booking software
• Interest in the hair, beauty or wellness industry

Why Join Josh Hair and Beauty?

• Flexible full-time or part-time hours
• Friendly and supportive salon environment
• Opportunity to grow within a thriving business
• Work at the heart of a busy, client-focused salon