Salesforce Lead (Administrator)

Salesforce Lead

Department: Technology
Location: Norwich
Work Pattern - Hybrid
Salary: £55,000-£60,000

Why This Role Exists

The business is experiencing rapid growth and its salesforce platform sits at the heart of revenue generation, relationship management and performance tracking.

The purpose of the role is to ensure the CRM is a true commercial growth engine - not simply a system of record.

This role exists to:

• Own and evolve the CRM to support scalable revenue growth
• Bring clarity, structure and confidence to commercial data
• Enable faster, better-informed decision-making across sales, campaigns and events
• Reduce manual effort and reactive reporting through automation and insight

The role will directly influence how pipeline, revenue, forecasting and performance are understood and improved across the organisation.

Key Responsibilities

CRM Ownership and Commercial Enablement

• Act as the senior owner of the CRM across the business
• Design, configure and optimise the system to reflect commercial workflows
• Ensure the platform supports sponsorship, delegate sales, campaigns and partnerships
• Own system enhancements, releases and continuous improvement

Commercial Reporting and Performance Insight

• Build and maintain dashboards and reports for leadership and commercial teams
• Provide clear visibility of pipeline health, revenue performance and forecasting
• Partner with data and finance teams to ensure the CRM is the trusted source of commercial truth

Data Quality, Structure and Governance

• Own data models, fields and definitions
• Maintain high standards of data accuracy, completeness and consistency
• Document processes, definitions and usage standards
• Manage access controls and ensure GDPR-compliant data handling

Automation and Efficiency

• Identify and implement automation to reduce manual work and friction
• Build flows, validation rules and scalable processes
• Improve system adoption through simple, intuitive user experiences

Stakeholder Partnership and Adoption

• Work closely with sales, marketing, campaigns, events, finance and leadership teams
• Translate commercial needs into practical system solutions
• Train and support users to drive confidence and consistency
• Act as a trusted commercial partner, not just a system administrator

Skills and Experience

Essential

• Extensive hands-on experience administering and optimising a CRM platform
• Strong understanding of commercial pipelines, revenue and performance metrics
• Experience building dashboards and reports for senior stakeholders
• High attention to detail and strong data discipline
• Ability to communicate clearly with both technical and non-technical audiences

What the Role Offers

• A high-impact position at the centre of a fast-scaling global business
• Genuine ownership of a critical commercial platform
• Visibility and influence at senior leadership level
• The opportunity to shape how systems support growth at scale
• A fast-paced environment with real progression opportunities

Apply Now!

If you have a range of experience in Data Engineering and you are looking to progress with an organisation that has a fantastic approach to work in a thriving and ambitious environment, then look no further - this is the role for you!

Please note: this role does not offer sponsorship.

Referrals:

If this role isn't right for you, do you know someone that might be interested? You could earn £500 of retail vouchers if you refer a successful candidate to Oscar. Email: (see below) to recommend someone for this role.

Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.

Salesforce Lead

Department: Technology
Location: Norwich
Work Pattern - Hybrid
Salary: £55,000-£60,000

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