Salesforce Architect

12+ years of enterprise IT experience, with a strong track record in Salesforce solution and technical architecture roles on complex transformation programs.
Demonstrable architecture ownership for large brownfield Salesforce estates with multiple clouds, substantial custom development, high data volumes and complex integrations.
Hands-on depth across Sales Cloud, Service Cloud and Experience Cloud; strong working knowledge of OmniStudio, including OmniScripts, FlexCards, DataRaptors, Integration Procedures and decision rules.
Strong command of Apex, Lightning Web Components, Flow, SOQL, asynchronous processing, sharing/security architecture, transaction design, governor limits and platform performance patterns.
Experience designing enterprise integrations using MuleSoft or comparable Middleware, synchronous/asynchronous APIs, events, batch/file exchange and robust error-handling patterns.
Practical experience with customer/account models, product and offer concepts, order journeys, case management, digital self-service, contact center and identity/access patterns relevant to telecommunications.
Proven ability to execute discovery, dependency analysis, technical debt assessment, modernization planning and phased remediation in live production environments. Experience with agile delivery at scale, architecture runway/enablers, program increment planning, multi-team dependency management and iterative solution governance.
Knowledge of DevSecOps and Salesforce release engineering, including source control, CI/CD, automated quality gates, static analysis, environment strategy and controlled deployment/rollback.
Excellent facilitation, executive communication and stakeholder management skills, with the ability to explain complex technical decisions clearly to business and technology audiences