Salesforce Administrator (Manchester)

Join CYFOR Group as our Salesforce Administrator and take the lead in transforming how our teams connect, sell, and grow. You'll own a cutting edge Salesforce environment powered by Agentforce, Data Cloud, and Salesforce Shield - and have the freedom to shape how technology drives smarter, data led decisions across the business.

As our Salesforce lead, you'll be the in house specialist, the person people turn to for insight, innovation, and solutions. You'll refine how we work, build intelligent automations, and use Salesforce technologies to make our teams more connected and efficient. It's an excellent opportunity for someone proactive and technically confident who's excited by the challenge of turning Salesforce into a genuine growth engine for CYFOR Group.

Reporting Structure

This role reports directly to the Chief Operating Officer and will operate with a high degree of independence and accountability. The Salesforce Administrator will have no direct reports but will work collaboratively across departments to support and influence how Salesforce is used throughout the business.

Place of Work

The role will typically be based at CYFOR's Head Office in Middleton, Greater Manchester.
However, it may occasionally require travel to other locations as necessary to fulfil the duties and responsibilities of the position.

Performing a combination of, but not necessarily all or limited to, the following duties:

• Take ownership of the Salesforce Sales Cloud platform, ensuring it runs efficiently and continues to evolve in line with business needs.
• Design, refine, and enhance automations, flows, and process functionality to improve efficiency and user experience.
• Shape and deliver the Salesforce roadmap, driving ongoing improvements and innovation across the system.
• Oversee integrations with external tools and third party applications to ensure seamless connectivity and data flow.
• Safeguard the quality, accuracy, and security of business data within Salesforce.
• Act as CYFOR's Salesforce advocate, supporting users, gathering feedback, and delivering training to help teams get the most from the platform.
• Introduce and implement new capabilities and solutions that contribute to better business performance.
• Research, test, and guide the rollout of emerging Salesforce technologies, including Agentforce, Data Cloud and Shield.
• Partner closely with teams across Sales, Operations, Technical and Leadership to ensure Salesforce aligns with company goals and supports strategic growth.
• To always dress and act in a professional manner.
• Represent CYFOR Group professionally in all interactions, leading by example and adhering to safe working practices.
• Participate constructively in the Annual Staff Review process and undertake any other reasonable tasks as required.

Experience, Knowledge and Requirements

• Confident working independently to manage and develop a Salesforce environment, from everyday admin tasks to more advanced configuration.
• Proactive and self motivated, with the ability to take ownership of Salesforce strategy, innovation and continuous improvement.
• Strong technical knowledge of Salesforce Sales Cloud and related tools, with proven experience delivering system enhancements, process improvement and automation.
• Skilled in building and optimising Flows, automations, dashboards and reports to drive efficiency, insight and productivity.
• Clear and confident communicator, capable of translating complex business requirements into practical Salesforce solutions.
• Solid background as a Salesforce Administrator, ideally gained over three or more years in a similar role.
• Salesforce Administrator or Advanced Administrator certification preferable.
• Awareness or experience of AI powered Salesforce technologies, including Agentforce and Data Cloud.
• Strong attention to detail, data accuracy and document standards.

CYFOR Group is an equal opportunity employer. We value diversity and encourage applications from all backgrounds.