Sales Trainer

Employment Type: Permanent

We are seeking a Sales Trainer who embodies the spirit of Japanese "Omotenashi" and can deliver high quality service training. The ideal candidate will have experience in the hospitality industry and be capable of guiding teams to provide exceptional customer care, particularly for Japanese expatriates.

• Conduct training sessions for staff on professional email and phone etiquette for Japanese clients
• Develop and implement training programs to ensure high standards of customer service
• Manage and mentor team members to improve overall performance
• Promote a culture of hospitality and attention to detail

• Previous experience in the hospitality industry (hotel or airline experience preferred)
• Proven team management experience
• Strong understanding of Japanese customer service standards and ability to teach them
• Excellent communication skills

• Experience in delivering customer service or hospitality training
• Business level English language skills