Sales Support and Reservations Executive

We are seeking a commercially focused Sales Support and Reservations Executive to support our hotel's guest relations, revenue generation and corporate sales activities. The successful candidate will play a key role in managing reservations, supporting sales operations, and contributing to pricing and revenue optimisation strategies.

Responsibilities

• Manage individual, corporate, and group reservations across a range of booking channels, including direct, OTA, and GDS platforms.
• Ensure all reservation data is accurately maintained within hotel systems (PMS/CRS), with a strong focus on data integrity and reporting accuracy.
• Monitor room availability and support effective allocation strategies to maximise occupancy, ADR, and overall revenue performance.
• Support the sales team with corporate accounts, group bookings, and client enquiries, including handling complex and high-value requests.
• Assist in preparing proposals, contracts, and negotiated corporate rate agreements.
• Coordinate with corporate clients, travel agents, and event organisers to confirm and convert business opportunities.
• Monitor booking trends, pick up pace, and competitor activity using market intelligence tools to support pricing decisions.
• Assist with revenue forecasting, demand analysis, and implementation of dynamic pricing strategies.
• Prepare detailed reports on occupancy, booking patterns, segment performance, and revenue trends.
• Work closely with internal teams to ensure accurate and efficient execution of bookings, particularly for group and corporate segments.
• Handle escalated reservation queries, including complex itineraries and VIP client requirements.

Candidate Requirements

• Bachelor's degree in Hospitality, Business, or related discipline.
• Minimum 1 year's experience in hotel reservations, sales support, or revenue coordination.
• Strong analytical and organisational skills.
• Experience working with PMS/CRS systems.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent communication and interpersonal skills.
• Ability to work in a fast paced, target driven environment.