Sales Optimisation Lead - SMB Growth & Change

BT plc is seeking a Sales Optimisation Manager to translate sales strategy into practical, lasting change across SMB contact-centre and desk-based sales teams in the UK. You will drive improvements in new business, retention and digital sales, turning frontline insights into concrete plans that boost sales performance and customer experience.

In this role you'll embed lasting change by planning delivery, coordinating cross-functional teams, and tracking benefits across multiple locations while