Sales Operations Coordinator

Shape your future with world-class aspirations Join our team where the motivated have the opportunity to become experts of their field, thought-leaders and game changers of the future. Innovation being the core of our foundation, and our people being the cornerstone of everything we do. If this fun, fast-paced environment is somewhere you can thrive - connect with us today.

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Job Description

Overall purpose of the job:

• To assist the business in maximising sales revenue, by working as part of a dedicated team delivering sales analytics.
• Support the sales team by maintaining accurate CRM data.
• Work closely with Sales Leadership on providing data analytics to support Sales

Key responsibilities for this job:

• Sales Performance Analytics: Analyse sales metrics (pipeline, sales, win/loss, productivity, etc.) to provide actionable insights and recommendations to leadership.
• Forecasting & Planning: Work with sales leadership to support accurate revenue forecasting, territory planning, and goal setting.
• Maintain and enhance CRM data quality, integrity, and usability, support Salesforce automation.
• Process Improvement: Identify inefficiencies in sales workflows and collaborate cross-functionally to implement improvements that enhance productivity and reduce friction.
• Sales Enablement Support: Work with enablement and training teams to ensure sales have the tools, data, and guidance needed to succeed.
• KPI Dashboards & Reporting: Build and maintain dashboards and reports to track sales performance and business health across segments and teams.
• Strategic Projects: Lead or support high-impact projects such as compensation modelling, territory realignment, and go-to-market strategy.
• Insights into customer lifetime value (CLV), total revenues that our customers and partners will generate.
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.

Knowledge and experience required:

• Proficiency in Salesforce (or similar CRM), Excel/Google Sheets, and BI/reporting tools (e.g., Tableau, Looker, Power BI).
• Ability to work independently, manage multiple priorities, and drive initiatives to completion.
• Excellent communication and stakeholder management skills across all levels of an organization.
• Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
• Professional and clear communicator with the ability to build strong relationships with colleagues and customers
• A willingness to learn and grow in a fast-paced environment

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

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