Sales Office Manager

Sales Office Manager

Location: Tilehurst, Reading

Package: Basic salary up to £40,000 (dependent on experience) plus bonus/OTE and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)

Hours: Full time (37.5 hours) Monday to Friday

Sector: Packaging Distribution

Role Summary

As Sales Office Manager you will lead, develop and motivate a team of internal sales professionals, ensuring exceptional customer service, strong commercial performance and effective day to day sales office management. You will be responsible for driving sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets. Working closely with external sales executives, operations and logistics colleagues, you will help create a high performance culture focused on customer satisfaction, profitability and continuous improvement.

Key Responsibilities

• Lead, develop and motivate the internal sales team.
• Drive sales growth across existing accounts.
• Maximise quotation conversion.
• Identify and capture new opportunities.
• Ensure the team consistently meets agreed targets.
• Collaborate with external sales executives, operations and logistics colleagues.

Qualifications

• Previous experience leading, coaching and developing an internal sales or customer service team.
• Strong understanding of sales office operations, customer account management and commercial decision making.
• Experience setting objectives, monitoring performance and driving continuous improvement.
• Ability to motivate teams to achieve sales, margin and service targets.
• Track record of building strong customer relationships and identifying opportunities to grow account spend.
• Confidence handling customer escalations and resolving issues professionally.
• Experience supporting and working alongside field based sales colleagues.
• Strong commercial awareness and the ability to balance customer satisfaction with profitability.
• Excellent communication, organisation and people management skills.
• Strong IT capability, including CRM systems and Microsoft Office applications.

Knowledge of packaging products or experience within the packaging sector would be advantageous but is not essential.

Benefits

• 25 days annual leave (rising to 27 days with service) plus all public/bank holidays.
• Additional Holiday Purchasing Scheme (run annually).
• Contributory pension scheme.
• Free parking at the majority of our site locations.
• Annual paid volunteering day.
• Company car or cash allowance for qualifying roles.
• Employee Assistance Programme.
• Extensive training, development and progression opportunities.
• Employee discount scheme.
• Generally health/dental cover options or BUPA cover for qualifying roles.
• Enhanced HR policies relating to employee rights and entitlements.
• Long service awards.
• Charitable giving options.
• Financial support with eye tests and prescription glasses for DSE users.
• EE Mobile discount scheme.
• Candidate referral scheme.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.