Sales Associate (32 hours) Retail (Westfield White City) Westfield White City Boutique

Job Title: Sales Associate

Location: Westfield White City

Hours: 32

Reporting into: Boutique Manager

Who we are

At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to

be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious

materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine

jewellery accessible and affordable.

And don't just take our word for it, we are proud to be recognised in the industry through our recent awards,

proving we are leading the way in sustainable jewellery:

Queen's Award for Enterprise: Sustainable Development 2022

Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller

Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House

Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

Responsible Business of the Year, 2025, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships

with our community, who we owe our success to. We are looking for someone special to join our team to help us

make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service

that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and

a loyal and growing community who advocate for us.

What you'll do

Driving Sales and Exceptional Customer Experience

Achieve individual sales and KPI targets through delivering exceptional service to customers

Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision

Deliver in store services with confidence (eg: engraving and aftercare)

Supporting the Team

Comply with Monica Vinader company policies and procedures at all times

Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment

Exceptional personal grooming and presentation

Delivering Efficiency

Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,

Norfolk, NR23 1SH

Page 1 of 3

Support the management team to deliver operational tasks (eg: stock takes, visual merchandising

guidelines, stock deliveries)

What you'll bring

A customer first attitude and a desire to drive sales

Excellent communication and interpersonal skills

Prepared to go the extra mile to ensure customer expectations are achieved

Ability to work as part of a team

Ability to work well under pressure in a fast paced environment

Positive, proactive and able to work to direction

To be successful at Monica Vinader

You are a doer

You're a team player

You're humble

You are honest, straightforward and transparent

You are a good teacher/mentor (approachable and accessible)

You want to get your hands dirty

You solve problems

You are resilient

You are flexible

You are entrepreneurial, smart, and passionate

If you don't know something, you say so. Then go figure it out quickly

You love working in a creative environment

You have a sense of humour

You are an insatiable learner

Company Benefits

Generous staff discount for personal use and friends and family discount code

Workplace pension scheme

Paid volunteering days to support charitable causes

Perkbox flexi points every month for discounts with other brands

Length of service awards for key milestones one, three, five and ten years

Tech scheme and cycle to work scheme

Financial Assistance - Loan / Advance payments

Private healthcare

Life Assurance

Employee Assistance Programme 24/7

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values