Sales & Services Assistant

Overview

Who Are We

aparto is an award-winning student accommodation provider based across the UK, Ireland, Italy and Spain. We want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not just student rooms, and we want to provide the best experience possible for our residents and team. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

This role might suit someone who is friendly, reliable and has great attention to detail. You will be a hardworking, determined and enthusiastic individual with a knack for communicating with students. To provide sales, customer service and administrative support to the aparto team. Responsibilities include, but are not limited to:

• To manage all general student related queries including responding to letters and emails.
• To provide weekly performance related information for sharing with the management team.
• To ensure that the show flat is kept clean and tidy at all times in readiness for viewings.
• To make appointments and assist with viewings of the show flat to interested students.
• To participate in face to face marketing activities at student fairs or leafleting in key areas.
• To inspect flats, room and kitchens during our turnaround period.
• To be flexible on hours.
• To work occasional evenings or weekends for events and fairs.
• To work occasional weekends on a Rota basis during the busy months
• To assist with the summer turnaround period; to include resident check outs and check ins.
• To prepare the documentation and arrival packs for all new residents.
• To answer all enquiries via telephone and email.
• To meet and greet customers and external visitors.
• To manage, improve and update the office information systems including contact databases and paper files.
• To carry out any ad hoc duties.

Qualifications

Our Values and Ideal Person Specifications

The below underpins the service provided by aparto; our values. We have great people who put the customers first at every opportunity. They will always be encouraged to have fun whilst remaining dedicated to always improve our service.

• Outgoing and happy member of a team
• Enthusiastic
• Willingness to get involved in social functions i.e. Halloween, Christmas and Student Open Days etc.
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Willing to seek feedback and review ways to do things better

We are an equal opportunity employer and support workforce diversity.