Sales & Events Agent (Maternity Cover)

Sales & Events Agent (Maternity Cover) - 5 Luxury Hotel

We are currently recruiting for a Sales & Events Agent (Maternity Cover) to join our team at Ashford Castle.

Location: Cong, County Mayo, Ireland.

Working pattern: 5 days over 7 days (including some weekends and Bank Holidays).

What's in it for you?

• Professional, award-winning training and development opportunities.
• Discounted accommodation rates across the Red Carnation Hotel Collection.
• Employee recognition events.
• Discounted rates with local businesses and third-party service providers, including Estate Activities.
• Heavily subsidised accommodation (subject to availability).
• Free meals while on duty.
• Complimentary dry cleaning of business attire.
• Recommend-a-friend and family bonus scheme.
• Two paid volunteering days per year.
• Holiday allowance increasing with length of service, up to 25 days.
• Hotel-based recognition incentives.
• Free access to the Employee Assistance Programme.

Key Responsibilities as a Sales and Events Agent:

• Maintain and update travel advisor and agency records, supporting sales activity and post-trip follow-up.
• Prepare customised sales and group proposals based on client requirements.
• Coordinate guest, VIP, media and influencer itineraries prior to arrival.
• Manage correspondence with travel advisors, partners and guests via email and phone.
• Support VIP requests in the absence of senior leadership.
• Assist with individual and group reservations, including rooming lists, dining, activities and special experiences.
• Prepare and update event and function documentation to ensure seamless delivery.
• Collaborate with internal teams (Sales, Marketing, Revenue, Front Office, F&B, Operations) for smooth execution of stays and events.
• Compile monthly sales and production reports to track partner and event performance.
• Support marketing initiatives including advert briefs (print and radio).
• Take ownership of enquiries from initial contact through to completion, ensuring exceptional service throughout.

What are we looking for?

• Previous experience in sales, event coordination, or a similar role in the hospitality or events industry.
• Excellent organisational skills and the ability to multitask and prioritise effectively.
• Strong communication skills, with a focus on customer service and attention to detail.
• Ability to work well under pressure while maintaining high standards of service.
• A proactive, self motivated individual who takes initiative and thrives in a fast paced environment.
• Strong negotiation skills with an understanding of budget management and profitability.
• A positive attitude with the ability to work effectively as part of a team and build relationships with clients and suppliers.
• A genuine passion for hospitality and creating memorable experiences for guests.

Committed to creating an inclusive environment for all employees.