Sales and Customer Support Administrator

We are not necessarily actively recruiting for this position,but we are always interested in hearing from people with relevantskills and experience.

About the Role

We're seeking a highly organised, detail-focused, and proactive individual to join our friendly and supportive team in our office-based role at Haslemere. This is a varied and rewarding role that combines customer care, order processing, sales administration and business support.

You'll be dealing with a wide range of customers - from teachers and musicians to parents and school bursars - while working closely with our Sales, Finance, Operations and Marketing teams to keep everything running smoothly.

This is an ideal role for someone with strong administrative skills, a customer-first mindset and a natural attention to detail.

Key Responsibilities

• Manage the Sales Administration inbox, prioritising tasks efficiently and ensuring timely follow-ups.
• Respond promptly and professionally to inbound calls, emails and web chat enquiries.
• Communicate directly with customers, offering friendly and knowledgeable advice on musical instruments and equipment.
• Process orders, generate clear and competitive quotes, and manage service orders from sale through to invoicing.
• Attend sales meetings and provide administrative support to the wider Sales team.
• Liaise with internal departments to help resolve customer queries and issues.
• Open and manage customer support tickets via webchat and other platforms.
• Maintain accurate customer, order and service records.
• Support interdepartmental projects and contribute to improvements in operational efficiency.
• Minimum 1 year's experience in an administrative role.
• Previous experience in sales administration is advantageous.
• Experience in direct customer communication (in person, by phone, email or webchat).
• Strong working knowledge of Microsoft Office, including Outlook, Word and Excel.

Skills & Attributes

• Exceptional accuracy and attention to detail.
• Strong written and verbal communication skills.
• A customer-first attitude with a genuine enthusiasm for delivering excellent service.
• Confident liaising with both internal and external stakeholders.
• Proactive and solution-focused, with the ability to think creatively when challenges arise.
• Able to prioritise a varied workload and meet deadlines.
• Additional wellbeing day and life emergency day
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking

Additional Information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a small, friendly and supportive team, with good on-the-job training provided.

In return, we offer a competitive salary, the opportunity to build confidence and develop strong product knowledge, and a hardworking but relaxed and supportive working environment.

Our Haslemere office is conveniently located close to the train station, with ample parking available, and we offer a generous staff discount across our product range.