Sales & Customer Success

Job Overview

A Japanese real estate agency is seeking a Lettings Sales Executive (with Customer Support responsibilities).

This position allows you to leverage your corporate sales experience while also engaging in operational tasks such as property viewings and move in coordination.

Salary

Annual salary: £25,000

Employment Type

Full-time, permanent

Working Hours

09:00-17:00

Five days per week (Monday-Saturday)

Location

Central London

Job Responsibilities Sales & Account Management

• Respond to enquiries from clients seeking rental properties (corporate and individual) via phone and email
• Conduct needs assessments and propose suitable properties
• Arrange property introductions and viewing schedules
• Build relationships with landlords to secure new property listings
• Negotiate with landlords and provide regular updates on property status

Customer Support & Operations

• Support reference checks and preparation of necessary documents for tenancy agreements
• Coordinate move in arrangements (key handover, move in setup, etc.)
• Provide ongoing tenant support during the tenancy period, including issue resolution and general enquiries
• Take property photos and assist with marketing materials

Administrative & System Tasks

• Input and manage client information in internal systems
• Prepare various documents and handle administrative tasks

Requirements

• Corporate sales experience or new business development experience (intangible products welcome)
• Interest in customer support and client facing operations
• Basic IT skills (Excel, Word, PowerPoint)
• Strong communication skills
• Ability to work proactively and independently

Language Skills

• English: Business level
• Japanese Fluent