Sales & Customer Service Administrator

Sales & Customer Service Administrator

Exeter Office-Based Free Parking Available

£25,000 - £28,000 DOE

Benefits

• 20 days holiday plus Bank Holidays, increasing to 25 days plus Bank Holidays after probation
• Company pension scheme
• Private healthcare cash plan
• Regular team events and social activities
• Supportive and welcoming working environment
• Ongoing training, development, and career progression opportunities

The Opportunity

An established and growing business within the retail sector is looking to recruit a confident and enthusiastic Sales & Customer Service Administrator to join its friendly team in Exeter.

This is a fantastic opportunity for someone who enjoys working with customers, thrives in a busy environment, and is keen to develop their career within a successful and supportive organisation.

The Role

As a Sales & Customer Service Administrator, you will play a key role in supporting customers, handling sales enquiries, and providing essential administrative support across the business.

Key Responsibilities

• Deliver exceptional customer service via telephone, email, and occasional face-to-face interactions.
• Manage inbound sales enquiries and identify opportunities to upsell and cross-sell products where appropriate.
• Build and maintain strong relationships with customers, suppliers, and colleagues.
• Handle customer queries and complaints professionally, ensuring a positive resolution.
• Develop strong product knowledge to provide accurate advice and support.
• Process orders, maintain records, and carry out general administrative duties.
• Contribute to a positive, collaborative, and customer-focused team culture.

About You

The ideal candidate will have:

• Previous experience within a customer service, sales support, or administration role.
• A confident, proactive, and positive approach to work.
• Excellent verbal and written communication skills.
• Strong organisational skills and a keen eye for detail.
• The ability to remain calm and professional when dealing with challenges.
• A natural ability to build relationships and provide first-class customer service.
• A willingness to learn, develop, and take on new responsibilities.
• A team-focused attitude and a strong work ethic.

Interested?

This is an excellent opportunity to join a successful business where your contribution will be valued, your development supported, and your achievements recognised.