Safety Model Operations Quality Assurance - Finnish

Safety Model Operations Quality Assurance - Finnish

Location: Dublin

Employment Type: Regular

Job Code: A179268

Responsibilities

• Work both independently and in collaboration with stakeholders to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge and quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to teams, and facilitate efficient and timely communication of policy questions between all internal and external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile and deliver regular performance data reports to SME and management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio-geographical, and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able and willing to support or backfill temporary gaps in market support.
• Support the internal onboarding team to further develop onboarding training SOPs and materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design and help design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

• Minimum 1-year QA or relevant experience in trust and safety or policy at a major tech or media company.
• Demonstrate a broad understanding of business needs, strategic thinking skills, and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• High proficiency in Finnish is required for written and spoken communication with Finnish markets; fluent in English is also required.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• A fast learner who can embrace a fast-paced working environment.
• Preferred: Bachelor's degree and above or equivalent working experience in a short video product user industry.
• Preferred: Experience in content moderation/quality/safety/labeling.
• Preferred: Familiarity with Microsoft Office Suite (PPT, Excel, Word).
• Preferred: Familiarity with machine learning and content understanding.
• Preferred: Solid presentation, communication, and interpersonal skills.

Job Information

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

Exposure to sensitive content such as vulgarity, violence, pornography, and fake news is part of the role's responsibilities.