Safety & Security Officer

Job Title: Safety and Security Officer

SUMMARY

The role plays a key role in maintaining a safe, secure, and welcoming environment across Rochester Regional Health facilities. Responsibilities include patrolling assigned areas, monitoring facility access, assisting patients and visitors, and responding to both routine and emergency situations. Officers are expected to deter aggression, enforce safety protocols, and communicate effectively with diverse populations. This position requires professionalism under pressure and a strong commitment to customer service and public safety.

RESPONSIBILITIES

• Ensure Safety and Security: Maintain a visible security presence, respond to routine and emergency incidents, patrol facilities, and prevent unauthorized access or disturbances.
• Access and Visitor Control: Monitor entrances and exits, assist and screen visitors, and ensure proper admittance processes are followed.
• Incident Response: Respond to and manage incidents involving violence, hazards, or emergencies; protect evidence and communicate effectively with appropriate personnel.
• Customer Service: Provide respectful, courteous interactions with patients, staff, and visitors while representing the organization professionally.
• Compliance and Conduct: Uphold grooming and uniform standards, identify safety hazards, demonstrate age-related care competency, and perform additional duties as needed.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• 6 months experience in Law Enforcement, Corrections, Military, or Security
• NYS Security Guard License within 90 days of hire
• Valid NYS Driver's License

PREFERRED QUALIFICATIONS

• Strong interest in safety and security, public safety, or law enforcement
• Excellent communication skills and a customer-focused attitude
• Ability to maintain a professional demeanor in high-stress or emergency situations
• Demonstrated interest in security, safety, or law enforcement

PHYSICAL REQUIREMENTS

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES / CERTIFICATIONS

• SO - Security Officer license - New York State Department of State Division of Licensing Services (DOLS)
• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

PAY RANGE

$23.25 - $23.25