SaaS Service Lead - Customer Delivery & Ops

Sepura plc. is seeking a Service Lead to join their Service Operations in Cambridge. This hands-on role is crucial for coordinating, delivering, and enhancing customer services, ensuring adherence to service levels and commercial commitments. Candidates should have a strong background in technical service delivery, excellent communication skills, and a proven track record within a commercial/B2B setting. The position is office-based with travel required for customer engagement.