RTT Administration Team Leader

Current vacancies Main area General Surgery Grade NHS AfC: Band 5 Contract Fixed term: 12 months (maternity cover from July 2025) Hours Full time - 37.5 hours per week Job ref 309-UCLH-6516

Site UCLH Town London Salary £35,964 - £43,780 per annum inclusive of HCAS Salary period Yearly Closing Today at 23:59

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview An exciting opportunity has arisen for a motivated and focused individual to join the GI Services Division.

The role is responsible for the careful management of the surgical pathways. You will undertake a key role in a busy and demanding elective service, ensuring we deliver on a range of targets including theatre utilisation, RTT compliance and waiting list management.
The ideal candidate will have a patient centred approach and experience of working within a busy NHS team, with values that are aligned with the Trust's core values.

The RTT Team Leader will actively manage the RTT and Validation processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service.

The Validation team are responsible for ensuring that the timeline data for patients on the waiting lists (RTT and non RTT, Planned and open referrals) is accurate and appropriately reflects the patients' current position on the pathway.

This role requires liaison with colleagues across the Trust from all disciplines and supports excellent clinical service to the patients. The post holder will have a good working knowledge and understanding of the Trust's Patient Access Policy, the 18 week RTT National Standards & the national Cancer rules.

Main duties of the job You will be responsible for overseeing a team of RTT Validators who are undertaking appropriate validation to ensure that the Referral to Treatment Time is accurately recorded.

You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to a hybrid model (on site and at home).

You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous.

You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to a hybrid model (on site and at home).

Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.

Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.

Working for our organisation University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities In addition to RTT and validation responsibilities, the post holder will also support theoperational management of the wider GI Surgery Service. This includes assisting with day-to-day service delivery, contributing to the resolution of operational issues, and providing cross-cover and support across other areas within the division.For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification Knowledge and Qualifications

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
• Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

Experience

• Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
• Experience of supervising a team of staff or experience of project management and change methodology
• Hold a broad understanding and knowledge of RTT rules and Cancer targets
• Previous NHS experience, or experience of working in a Health Care setting

Personal and People Development

• Able to work independently, managing own workload and allocating work appropriately to others. Able to induct new staff into the department, providing training to new colleagues.
• Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to:

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.
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