Roving Veterinary Receptionist

Parkvets, Sidcup, Foots Cray, South East

• You will be required to work across all surgeries. (Please check our website to see all branches and times you would be required to work across, as they vary in times, including lunchtime closing).
• Experience within the animal industry is desirable but not essential, your customer service is so much more important as we are known for our outstanding service.
• Your role will be to provide an exceptional service to our clients and their pets. You will be the welcoming face when they visit the practice.
• You must have a good understanding of computer programs including Word, Excel and Outlook.
• A willingness to learn new skills, support service developments and improvements is essential.
• Excellent listening and communication skills are required for this role. You must be able to work well under pressure and deal with everything that is thrown at you.
• Applicants are required to have a road worthy car with a full UK Driving License for travelling from branch to branch, especially on a Saturday.

IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.

How you'll make a difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

This is a full-time permanent role working 40 hours per week.

You might be a great fit if

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

At IVC Evidensia, we're committed to supporting your development and wellbeing from the very start of your career. You'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

Parkvets, Sidcup

53-55 Maidstone Road, Foots Cray, Foots Cray, DA14 5HB, United Kingdom