Roster Administrator

Contact Care is a home grown Irish Company with an experienced caring team of healthcare professionals. We are flexible and forward thinking in our delivery of services and provide care to Older Persons and Young Adults. We are not just another homecare provider. Our company has expanded primarily through its reputation among HSE professionals and voluntary organisations. Contact Care are passionate about working with individuals and families to find solutions. We are recognised for the high level of service.

Skills and attributes

• Communication
• Organization Skills
• Scheduling
• Problem-Solving & Adaptability

Description

Roster Administrator

• Location: Dublin 18, Ireland (Office-based)
• Employment Type: Full-time, Permanent

Who We Are

Contact Care is an approved HSE homecare provider delivering high-quality services to older persons and young adults across Ireland. Due to our ongoing growth, we are seeking a dedicated Roster Administrator to join our office-based team in Dublin 18.

The Role

Reporting directly to the Clinical Service Manager and the Client Care Director, you will act as a central hub-liaising closely with Care Supervisors, HR, Recruitment, and external HSE contact points to ensure seamless service delivery.

Key Responsibilities

1. Roster Co-ordination & Service Delivery

• Referral Management: Process and allocate both private and HSE-funded client referrals.
• Scheduling: Assign appropriate care workers to clients, ensuring optimal scheduling for clients, carers, and the business.
• Roster Maintenance: Process daily changes, amendments, and updates to schedules promptly.
• Coverage & Contingency: Secure adequate cover for staff sickness, absenteeism, and annual leave.
• Distribution: Generate and distribute care worker rotas on a monthly basis.

2. Workforce & Administration

• Recruitment Pipeline: Work with HR to forecast and pre-empt future staffing needs.
• Compliance Reporting: Prepare internal reports and update required HSE Key Performance Indicators (KPIs).
• HSE Liaison: Act as a reliable point of contact for Community Health Organisations (CHOs), ensuring prompt responses within agreed timelines.
• Data Integrity: Maintain an accurate, up-to-date client database.

3. Rotational On-Call (Time Off in Lieu Provided)

• On-Call Duties: Handle emergency out-of-hours calls (such as carer sickness or cancellations) and adjust the roster accordingly on a shared rotational basis.
• Handover: Provide a brief report on Monday morning summarizing any changes or occurrences.
• Compensatory Leave (TOIL)

Requirements: Skills & Experience

• Education: QQI Level 6 Major Award in Advanced Business Management, Office Administration, or a related field is highly desirable.
• Work Authorization: Legal right to work full-time in Ireland.
• Experience: Minimum of 1 year in scheduling, rostering, or high-volume administration (healthcare sector experience is an advantage).
• Tech-Savvy: Proficient in MS Office suite and scheduling/CRM software.
• Communication: Strong interpersonal skills with fluent English and an empathetic telephone manner.
• Key Attributes: Adaptability, problem-solving skills, and the ability to work under pressure.

What We Offer

• Paid Holidays: 20 days of annual leave plus all Irish Public Holidays.
• Workplace Pension: Enrolment in the Irish Auto-Enrolment Scheme (MyFutureFund) with company matching contributions.
• Bike to Work Scheme: Tax-saving incentives for commuting equipment.
• Career Development: Ongoing training and clear paths for professional progression.

Contact Care is an Equal Opportunity Employer